Shipping & Returns

NOTE: From Nov1-Mar31, Please allow 3-5 days for your order to ship due to shipping schedules, holidays, weather delays and increased orders. We will try to ship each order within 3 business days but delays may not always be avoided.



Returns:
All sales are considered final. Special order, close out, discontinued or shipping is never refunded. Back ordered items can be refunded within 30 days of the initial order ( credit card or cash depending on your payment method). Electronic items are non returnable and and defect must go through their warranty. After 30 days we are unable to issue monetary refunds on back orders ( credit card or cash) we will offer you store credit in the amount of the purchase if you decide to cancel the back order after 30 days. We will notify you of back order delays and offer a refund in full with in those time lines. It is your responsibility to notify us with cancellation of your back ordered items.

Please insure you understand these terms before ordering any item.
Deposits on items will only be refunded if you cancel within 7 days of the order. After 7 days we will charge a 20% stocking fee.

Shipping:
Once you place your order with CMO, we will then send you an order confirmation informing you that we are in the process of completing your order. We will normally ship all in stock items within 5 business days from the order date. Any items that are out of stock or on backorder will be shipped upon arrival unless you notify us to cancel any backorders.

Shipping charges are calculated during checkout. Shipping charges will combine for multiple items such that generally smaller items will ship with larger items at little or no additional cost.

Shipping charges for Dog Boxes cannot be calculated at checkout, therefore they must be order by phone.

Payments:
Clinch Mountain Outfitters accepts Visa and Mastercard, Personal Checks and Money Orders for purchases.
If paying with Credit or Debit cards a 1.75% fee will be added due to fees charged by Merchant Services/Paypal.
Personal Checks are accepted and we will ship your item within 5 days of receiving the payment to ensure the payment will clear our bank.
Money Orders are accepted and we will ship your item within 2 days after receipt of payment.
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Clinch Mountain Outfitters
P.O. Box 201
Washburn, TN. 37888

865-497-9960
Toll-free 888-497-9960
Fax 865-497-9961

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Hours
Retail Location:
Tuesday 10:00am-5:00pm
Wednesday 9:00am-Noon
Thursday 10:00am-5:00pm
Friday 10:00am-5:00pm
Saturday 9:00am-Noon
Closed Sunday and Monday
(Be sure and check for updates on our facebook page)

No shipping on days closed.
Phone Hours 9:00am - 6:00pm EDT.

24/7 www.clinchmtnoutfitters.com

Holiday Hours
Christmas Holiday Closed Dec 25th-Dec27th
Reopen on Thursday Dec 28th.

(Store will be closed Monday, 1/1 and Tuesday 1/2 for New Years)

Please note that during November-March normal processing & shipping times for orders is 3-5 days.


Owens dog boxes for delivery is 14-19 business days November-March.

Special order items is 7-14 days turnaround

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